August 23, 2001 Remember the Purina Incident? I perused the claims on the back of a bag of Tidy Cats litter and, not without some difficulty, sent a query about the claims to Ralston Purina. First, they handed me off to their media team. I received this e-mail:
They want to know who I write for. I'm under no obligation to tell them, but they are under obligation to back up their claims. I considered various replies, but my attention was diverted by Maine and then by the Eternal Grammar Book. And the Purina issue just sort of drifted away. Then I got this, from a pklingler@purina.com:
Research? This should be on a FAQ taped to their desks.
In other words, they'll fix the website feedback form. I'm relieved to learn that thousands of Tidy Cats customers will now have a much easier experience reaching the Ralston Purina team.
Hee. "Pet Care Center." It sounds all top-secret. The Los Alamos facility for testing cat litter.
And there's my answer. Sort of. They compare their cat litter with "the same clay that has not been manufactured to be dust-free." Like other cat litters? Or clay scraped off the ground in the desert? Where does Ralston Purina find scientists willing to spend days measuring the amount of fine dust in cat litter? What do you suppose their titles are? "Litter Testing Technician"? "Advanced Litter Analyst"?
They sound a little worried now. I imagine a red-faced man in a suit hovering over an innocent IT guy, yelling, "Find that goddamn journalist!" I'll let them wonder. But I will write back and thank them for their replies. It's only fair. In the meanwhile, I've switched to a flushable paper litter. Cricket doesn't seem to care, but I've noticed it's very dusty... |